1. How much does a windshield replacement cost?

At Allstate Auto Glass, we will give you an honest assessment of your windshield damage to let you know whether we should go ahead with a repair or should look at a replacement. Our technicians are highly trained, certified, and qualified in the industry and are always willing to give you a fair price quote for your replacement.

2. Do I have to use the auto glass shop that the insurance company tells me to use?

No, it is your choice where you have your vehicle repaired.

3. If I do not use the auto body shop recommended by the insurance company will my repairs be warrantied?

Yes, we warranty your auto glass repairs and refinish for as long as you own your vehicle.

4. Do I need three estimates?

No. According to Massachusetts State Law, your only obligation is to choose the shop of your choice, and inform the insurance company where the vehicle is going to be repaired.

5. When do I have to pay my deductible?

If you are required to pay a deductible, it will have to be paid to Allstate Glass when the vehicle is completed and ready to be picked up.

6. What form of payment do you accept?

We accept Cash, Mastercard, Visa, Money Orders, and Insurance checks.

7. Do you offer rental car assistance?

Yes. If you have rental car coverage through your insurance, it will be applied. If you do not have rental car coverage, we can direct you to our local partner.

8. If going through insurance does the insurance company pay the windshield shop for the repairs?

Yes, we are able to bill insurance companies directly on your behalf. A “Direction of Pay” form that you will sign authorizes our shop to collect payment from your insurance company. If your insurance company pays us directly, you will be responsible for paying us the deductible portion of the repair bill when you pick up your vehicle.

9. Does my windshield need to be repaired or replaced?

When cracks in your windshield are smaller than a quarter, they can usually be repaired. Any crack larger than that will require a full windshield replacement. However, it’s worth noting that every chip is unique and if you feel unsure, it’s better to trust the repair vs. replace decision to a professional.

10. How long does it take?

The typical replacement takes about an hour then the car needs to sit while the adhesive cures. Drive away times are 2 to 4 hours depending on ambient conditions.

11. What about windshield attachments?

We will transfer all windshield attachments including factory attachments and items such as EZ-PASS.

12. What if my insurance company won’t cover OEM glass?

We can still use the OEM glass for your car, however, you will be responsible for the difference in price between the OEM and approved aftermarket glass.

13. Do you provide a Guarantee?

We guarantee the workmanship on all glass replacements for the life of the vehicle. We guarantee repairs not to spread. If a repair were to fail and a crack spreads, we will deduct the price of the repair from the cost of the replacement glass.

14. How can I start the process?

If your windshield is damaged in any way, call Allstate Auto Glass today at (781) 331-3344 (headquarters) and one of our representatives will be more than happy to give you a price, answer your questions and schedule your service. Our glass professionals are highly trained and qualified to get your windshield fixed in a small amount of time, leaving you with the rest of your day at hand. In fact, if it is inconvenient for you to come to us, we will come to you.

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